The Shopify Built in Pixel Tracking that will conflict with and block Pixel Conversion Pro from working. You will need to remove the Shopify Built in Pixel Tracking in order for Pixel Conversion Pro to start working.
Please watch my video here to Remove the Shopify Built In Pixel Tracking: https://youtu.be/2YGhP8unjUU
Here are the Written Steps to Remove Your Pixel ID from the Shopify Built In Pixel Tracking system:
- Login to your Store Admin.
- Click on Online Store.
- Click on Preferences.
- Remove your Pixel ID from Facebook Pixel Field and then click on Save.
- Open Pixel Conversion Pro and Enter you Pixel ID.
Also, are you using the App KIT or have you ever used it in the past? It’s not compatible. It will force the Shopify Facebook Pixel Tracking to override Pixel Conversion Pro. If you used it in the past you will need to remove any authorizations with Facebook that occurred during the install. You may need to contact Shopify on how to remove those authorizations for KIT because they are the creators of the app KIT.
Also, if you have setup the Facebook MARKETING component of a Shopify it will force the Shopify Built In Pixel Tracking to override and block Pixel Conversion Pro. You will need to disable this also.
Thanks again for using Pixel Conversion Pro!
James (Tech Support)
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.