Over-Reporting – Make sure that “Track Events Automatically Without Code” is set to OFF

This is the most common cause of the over reporting problem, so don’t ignore this step.

Open your Facebook Ads Manager top menu and look for “Events Manager”. Click on the link and click on the Pixel ID you have installed on your website.

Click on “Settings” (left side menu) and scroll down until you find an option called “Track Events Automatically Without Code”. Make sure it is turned OFF.

What “Track Events Automatically Without Code” option does?

When this option is turned ON, Facebook’s intelligent algorithm will try to “guess” what your users are doing. It will automatically associate actions to standard events, figuring out when things like add to cart or purchases occur. 

The problem is that if your Facebook Pixel already fires those events, you will end up with the same data being reported multiple times.

If you implement your Facebook Pixel with Pixel Conversion Pro that tracks all your pixel events, you must turn OFF “Track Events Automatically Without Code”. 

***Important***

Why is Facebook over-reporting purchases?

The most common cause is that you have “Track Events Automatically Without Code” turned ON. Make sure when using Pixel Conversion Pro that this setting is turned OFF for all Pixel ID’s. .

Regards,
James (Tech Support)
JDHL Technologies
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

Force Browser Refresh for CSS Files, Normal Images and Background images

Here are my examples for forcing the web browser to display your most current updates for CSS Files, Normal Images and your Background images. Remember you will need to change the version numbers each time you want your new changes to be forced to everyone viewing your app or web page.

Test Code Examples:

<link rel="stylesheet" href="test.css?v=1234">
<img src="images/test.jpg?v=1234" alt="Test">
background: url(../images/test.png?v=1234);

Advanced Automated CSS:
<link rel="stylesheet" href="css/test.css?<?=filemtime('css/test.css');?>">

Again, just change the ?v=1234 to a new number like ?v=1235

Regards,
James (Tech Support)
JDHL Technologies
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

Third Party Payment Gateway Systems

Are you using a Third Party Payment Gateway System? Sorry but we are not integrated with any third party payment systems. You can always try a third party payment system but when testing using The Facebook Pixel Helper and you don’t see the Purchase Pixel on the Thank You Page then it doesn’t work then all we can do is recommend using the Standard payment methods built into Shopify.

How to Remove the Shopify Built In Pixel Tracking from your store

Please read how to fix all 4 (FOUR) Cases for the Shopify Built-In Pixel Tracking issue below:

Please remove your Facebook Pixel ID from the Shopify Built In Pixel Tracking on your store, otherwise you will get duplicate pixel events and inaccurate data reporting.

Case 1

Please watch our video here to Remove the Shopify Built In Pixel Tracking: https://youtu.be/R3R4etZXoQ4

Here are the Written Steps to Remove Your Pixel ID from the Shopify Built In Pixel Tracking system:

  • Login to your Store Admin.
  • Click on Online Store.
  • Click on Preferences.
  • Remove your Pixel ID from Facebook Pixel Field and then click on Save.
  • Open Pixel Conversion Pro and Enter you Pixel ID.

Case 2

Also, are you using the App KIT or have you ever used it in the past? It’s not compatible with our app, and it will force the Shopify Facebook Pixel Tracking onto your store, even if you have removed your Facebook Pixel ID from your Preferences page. If you have used KIT in the past you will need to remove any authorizations with Facebook that occurred during the installation process. You may also need to contact Shopify and find out how to remove those authorizations for KIT, because Shopify is the developer for the app KIT.

Case 3

Also, if you have setup the Facebook Marketing component of Shopify inside Shopify it will force the Shopify Built In Pixel Tracking that can cause you to get duplicate pixel events and inaccurate reporting. You will need to disable this also.

Case 4

Also, if you have the Facebook Marketing App by Shopify it will force the Shopify Built In Pixel Tracking that can cause you to get duplicate pixel events and inaccurate reporting. You will need to delete this also.


Thanks again for using Pixel Conversion Pro!

Regards,
James (Tech Support)
JDHL Technologies
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

How to View Your Facebook Raw Pixel Event Data

Login and open your Facebook Business Manager, then just click on the Business Manager link in the top left of your dashboard. Click on All Tools and you will see everything broken down into five categories: Plan, Create & Manage, Measure & Report, Assets, and Settings.Under Measure & Report look for Events Manager and then you will see Pixels. Click on Pixels then in the upper left of this page use the Pull Down menu to find the account you are looking for and select it. You should now see your Pixel ID’s and Raw Pixel data for this account . Click on the Pixel Name to get more details. You will now see all your Pixel Event counts for each Pixel Event. You can click on View Details to see what times the events triggered. Remember to set the date like for Today so you are looking at the correct day and time.


Regards,
James – Tech Support​

Aw, Snap Google Chrome Caused by PC Matic Super Shield

I spent many hours uninstalling and re-installing Google Chrome but I was still getting the Aw, Snap screen (see image below) until I finally disabled PC Matic Super Shield, then and only then would Google Chrome open up perfectly like it always has before. So I Whitelisted chrome.exe with PC Matic but that has not solved the issue yet. I will update you when I have a more long term solution. Here is the current work around I just received from PC Matic support.

Aw, Snap Work Around

Regards,
James – Tech Support

Purchase Pixel

Our purchase event tracks the total of the transaction not the subtotal. So in other words, it tracks the Product Values + Taxes Collected + Shipping & Handling Costs. This is the best way to track the purchase value, because now your Purchase Conversion Value in your Facebook Ads Manager Reports will show the correct value that you collected. This helps you figure your real ROI for your campaigns, and ad sets when reviewing your ads performance. This is especially helpful if you run Free + Shipping type offers. This is very Powerful.

Regards,
James – Tech Support

Facebook Pixel Tracking by Collections

  • Tracking by Collections – using the same pixel to target different audiences is not the best way to run ads. That’s where Tracking by Collections comes into play – you can still track up to 4 Main Pixels (allowing your main pixel to have up to 3 backup pixels), but now you can track up to 12 Collection Pixels. Collection Pixels allow you to break out your pixel ID’s by niche, allowing you to segment your pixel tracking data to build highly-focused, custom audiences and retargeting campaigns. Tracking by Collections keeps your Pixel Data clean and relevant. This is extremely Powerful.

Regards,
James (Tech Support)
Get Pixel Conversion Pro on the Shopify App Store
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.