Over-Reporting – Make sure that “Track Events Automatically Without Code” is set to OFF

This is the most common cause of the over reporting problem, so don’t ignore this step.

Open your Facebook Ads Manager top menu and look for “Events Manager”. Click on the link and click on the Pixel ID you have installed on your website.

Click on “Settings” (left side menu) and scroll down until you find an option called “Track Events Automatically Without Code”. Make sure it is turned OFF.

What “Track Events Automatically Without Code” option does?

When this option is turned ON, Facebook’s intelligent algorithm will try to “guess” what your users are doing. It will automatically associate actions to standard events, figuring out when things like add to cart or purchases occur. 

The problem is that if your Facebook Pixel already fires those events, you will end up with the same data being reported multiple times.

If you implement your Facebook Pixel with Pixel Conversion Pro that tracks all your pixel events, you must turn OFF “Track Events Automatically Without Code”. 

***Important***

Why is Facebook over-reporting purchases?

The most common cause is that you have “Track Events Automatically Without Code” turned ON. Make sure when using Pixel Conversion Pro that this setting is turned OFF for all Pixel ID’s. .

Regards,
James (Tech Support)
JDHL Technologies
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

Force Browser Refresh for CSS Files, Normal Images and Background images

Here are my examples for forcing the web browser to display your most current updates for CSS Files, Normal Images and your Background images. Remember you will need to change the version numbers each time you want your new changes to be forced to everyone viewing your app or web page.

Test Code Examples:

<link rel="stylesheet" href="test.css?v=1234">
<img src="images/test.jpg?v=1234" alt="Test">
background: url(../images/test.png?v=1234);

Advanced Automated CSS:
<link rel="stylesheet" href="css/test.css?<?=filemtime('css/test.css');?>">

Again, just change the ?v=1234 to a new number like ?v=1235

Regards,
James (Tech Support)
JDHL Technologies
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

Third Party Payment Gateway Systems

Are you using a Third Party Payment Gateway System? Sorry but we are not integrated with any third party payment systems. You can always try a third party payment system but when testing using The Facebook Pixel Helper and you don’t see the Purchase Pixel on the Thank You Page then it doesn’t work then all we can do is recommend using the Standard payment methods built into Shopify.

How to Remove the Shopify Built In Pixel Tracking from your store

Please read how to fix all 4 (FOUR) Cases for the Shopify Built-In Pixel Tracking issue below:

Please remove your Facebook Pixel ID from the Shopify Built In Pixel Tracking on your store, otherwise you will get duplicate pixel events and inaccurate data reporting.

Case 1

Please watch our video here to Remove the Shopify Built In Pixel Tracking: https://youtu.be/R3R4etZXoQ4

Here are the Written Steps to Remove Your Pixel ID from the Shopify Built In Pixel Tracking system:

  • Login to your Store Admin.
  • Click on Online Store.
  • Click on Preferences.
  • Remove your Pixel ID from Facebook Pixel Field and then click on Save.
  • Open Pixel Conversion Pro and Enter you Pixel ID.

Case 2

Also, are you using the App KIT or have you ever used it in the past? It’s not compatible with our app, and it will force the Shopify Facebook Pixel Tracking onto your store, even if you have removed your Facebook Pixel ID from your Preferences page. If you have used KIT in the past you will need to remove any authorizations with Facebook that occurred during the installation process. You may also need to contact Shopify and find out how to remove those authorizations for KIT, because Shopify is the developer for the app KIT.

Case 3

Also, if you have setup the Facebook Marketing component of Shopify inside Shopify it will force the Shopify Built In Pixel Tracking that can cause you to get duplicate pixel events and inaccurate reporting. You will need to disable this also.

Case 4

Also, if you have the Facebook Marketing App by Shopify it will force the Shopify Built In Pixel Tracking that can cause you to get duplicate pixel events and inaccurate reporting. You will need to delete this also.


Thanks again for using Pixel Conversion Pro!

Regards,
James (Tech Support)
JDHL Technologies
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

How to View Your Facebook Raw Pixel Event Data

Login and open your Facebook Business Manager, then just click on the Business Manager link in the top left of your dashboard. Click on All Tools and you will see everything broken down into five categories: Plan, Create & Manage, Measure & Report, Assets, and Settings.Under Measure & Report look for Events Manager and then you will see Pixels. Click on Pixels then in the upper left of this page use the Pull Down menu to find the account you are looking for and select it. You should now see your Pixel ID’s and Raw Pixel data for this account . Click on the Pixel Name to get more details. You will now see all your Pixel Event counts for each Pixel Event. You can click on View Details to see what times the events triggered. Remember to set the date like for Today so you are looking at the correct day and time.


Regards,
James – Tech Support​

Aw, Snap Google Chrome Caused by PC Matic Super Shield

I spent many hours uninstalling and re-installing Google Chrome but I was still getting the Aw, Snap screen (see image below) until I finally disabled PC Matic Super Shield, then and only then would Google Chrome open up perfectly like it always has before. So I Whitelisted chrome.exe with PC Matic but that has not solved the issue yet. I will update you when I have a more long term solution. Here is the current work around I just received from PC Matic support.

Aw, Snap Work Around

Regards,
James – Tech Support

Purchase Pixel

Our purchase event tracks the total of the transaction not the subtotal. So in other words, it tracks the Product Values + Taxes Collected + Shipping & Handling Costs. This is the best way to track the purchase value, because now your Purchase Conversion Value in your Facebook Ads Manager Reports will show the correct value that you collected. This helps you figure your real ROI for your campaigns, and ad sets when reviewing your ads performance. This is especially helpful if you run Free + Shipping type offers. This is very Powerful.

Regards,
James – Tech Support

Facebook Pixel Tracking by Collections

  • Tracking by Collections – using the same pixel to target different audiences is not the best way to run ads. That’s where Tracking by Collections comes into play – you can still track up to 4 Main Pixels (allowing your main pixel to have up to 3 backup pixels), but now you can track up to 12 Collection Pixels. Collection Pixels allow you to break out your pixel ID’s by niche, allowing you to segment your pixel tracking data to build highly-focused, custom audiences and retargeting campaigns. Tracking by Collections keeps your Pixel Data clean and relevant. This is extremely Powerful.

Regards,
James (Tech Support)
Get Pixel Conversion Pro on the Shopify App Store
P.S. your 5 star experience is our goal. Please contact our team to assist you with any concerns.

Sales From Other Channels

No matter what Pixel Tracking System you have in place you will never see 100% Pixel Events – Read Below

Regarding Purchase Events (And all Pixel Events). (No matter what Pixel Tracking System you have in place you will never see 100% Pixel Events – read below) 

Only when a customer clicks on your Facebook ads that are using your Facebook Pixel ID and lands on your store using the same Facebook Pixel ID as in your Ad and completes the entire purchase process will the purchase pixel be captured into your Facebook Ad Reports. If you are receiving sales from Other Channels such as Retarget App, Fan Pages, Direct or SEO sales, Email campaigns then your Purchase Event will not show in your Facebook Ad Reports. Also, please look at my attached screenshot. You should setup your Custom Facebook Ad Reports to look like this so you can see exactly what Pixel Events are getting triggered.

Make sure the Pixel ID you are using for your add matches the Pixel ID you are using with Pixel Conversion Pro on your store.

Again, your Facebook Ad Reports will only show Pixel Events when your customer has come to your store via your Facebook Ad.

Note: If you look your Facebook Ad Reports you will not see 100% of your pixel data as explained above but you can also look at your Facebook RAW Pixel Event Data for each Pixel ID and then you should see 100% of your pixel data. 

Other reasons that may cause this issue to occur:

  • The pixel id’s entered may not be registered with a product catalog that you are using in your Facebook ads.
  • You have other apps and scripts on your store that are blocking pixel events.
  • There can be some apps running on your customer’s browser that are denying pixel events to be tracked by Facebook.
  • Your Pixel id or id’s may not be correct that you’ve entered into our app.

Note: One other thought is that Facebook has actually admitted from time to time they have had major glitches affecting many of their customers pixel event data. All our Pixel Tracking script does is to capture all pixel events occurring on your store directly to Facebook. What you see in the Facebook Pixel Helper is the exact pixel event data being captured to Facebook. We cannot be responsible if Facebook has a glitch on their end and loses this data. Again this can and has happened on Facebook’s end in the past. All we can do is provide a solid pixel tracking script that is extremely reliable. Obviously other apps can cause conflicts at times but most of those issues are listed on our Do Not Use App List on our Welcome Email – FAQ page. The best way is to test your store’s Pixel Events using The Facebook Pixel Helper to be absolutely sure Pixel Conversion Pro is working correctly on your store. And if you find any issues please open a Help Desk Ticket thank you.

Note: one another thing that can happen is some users can have their Pixel Blocking Scripts turned on. I know that if I allow my PC Matic Antivirus software to install their chrome extension on my Google Chrome it will completely block all Pixel Events from being tracked by the Facebook Pixel Helper and by Facebook. This will be a very small percentage of users but it does happen at times. We have no way of forcing unknown users from around the world to turn off their pixel blocking scripts. 🙂

Click on image to view larger size:


Regards,
James – Tech Support